Customer win-back

Win back the clients who quietly slipped away

Most lapsed clients didn't leave — they just forgot to rebook. Waveship spots them the moment they drift past their usual window and drafts a personal comeback text for you to approve.

Start freeSee Automated Marketing
Your shopLive
Jules — it's been 5 weeks since your fill and the set's thinning. Come in this week and the removal's on us 💅
Win-back · lash client · you approve
yes please — do you have Thursday after 4?
✓ Booked — Thu 4:30p with Kim
Reactivated

Sound familiar?

Clients love you, then vanish for months — and rebook with whoever texts them first.
You're too busy in the chair to notice who hasn't been in since spring.
A generic blast to your whole list feels like spam and burns the goodwill.

How it works

Set it up once, in minutes

01

It learns each client's rhythm

Waveship reads your calendar and visit history to know each client's normal cadence — six weeks for one, three months for another.

02

It flags who's slipping

The moment someone drifts past their window, they land in a win-back segment — no spreadsheet, no trying to remember.

03

You approve a personal comeback

The AI drafts a warm, specific text (and email) in your voice — with an offer if you want one — and holds it for your one-tap approval.

Under the hood

Powered by Automated Marketing

This is one job of Waveship's Automated Marketing. Turn it on and you get the rest of it too — all on one plan, every message held for your approval.

Explore Automated Marketing →

Tuned for your trade

Built for the shops that live on rebooking

Hair Salons

Text the next color booking before they ghost

SMS marketing for hair salons →

Med-Spas

Text Botox and filler clients back on their window

SMS marketing for med-spas →

Lash & Brow Studios

Text the fill before the set — and the client — is gone

SMS marketing for lash and brow studios →

Questions

Customer win-back, answered

How does it know a client has lapsed?
It tracks each client's visit cadence from your calendar and history, then flags anyone overdue against their own normal rhythm — not a one-size-fits-all rule.
Will it text my whole list at once?
No. Win-back targets only the clients who've actually lapsed, with a message written for that moment — the opposite of a blast.
Do I have to write the message?
No. The AI drafts it in your voice; you edit if you like, then approve. Nothing sends on its own.
Can I include a comeback offer?
Yes — a discount, a free add-on, or nothing at all. You decide, and you approve every send.

Start free

Let AI proactively secure your next booking via text

Describe your shop once. AI drafts the texts. You just approve.

Start freeBrowse templates

14-day free trial · Every send stays compliant