Customer win-back

Win back the clients who quietly slipped away

Most lapsed clients didn't leave — they just forgot to rebook. Waveship spots them the moment they drift past their usual window and sends a personal comeback from the playbook you approved.

Start freeSee AI Text Automations
Your shopLive
Jules — it's been 5 weeks since your fill and the set's thinning. Come in this week and the removal's on us 💅
Win-back · lash client · playbook on
yes please — do you have Thursday after 4?
✓ Booked — Thu 4:30p with Kim
Reactivated

Sound familiar?

Clients love you, then vanish for months — and rebook with whoever texts them first.
You're too busy in the chair to notice who hasn't been in since spring.
A generic blast to your whole list feels like spam and burns the goodwill.

How it works

Set it up once, in minutes

01

It learns each client's rhythm

Waveship reads your calendar and visit history to know each client's normal cadence — six weeks for one, three months for another.

02

It flags who's slipping

The moment someone drifts past their window, they land in a win-back segment — no spreadsheet, no trying to remember.

03

You approve the playbook once

The AI writes a warm comeback in your voice — with an offer if you want one. You edit, turn it on, and it sends to whoever lapses. No per-person tap.

Under the hood

Powered by AI Text Automations

This is one job of Waveship's AI Text Automations. Turn it on and you get the rest of it too — all on one plan. You approve the program or the reply; you don't tap every recipient.

Explore AI Text Automations →

Tuned for your trade

Built for the shops that live on rebooking

Hair Salons

Text the next color booking before they ghost

SMS marketing for hair salons →

Med-Spas

Text Botox and filler clients back on their window

SMS marketing for med-spas →

Lash & Brow Studios

Text the fill before the set — and the client — is gone

SMS marketing for lash and brow studios →

Questions

Customer win-back, answered

How does it know a client has lapsed?
It tracks each client's visit cadence from your calendar and history, then flags anyone overdue against their own rhythm. A four-week regular and a six-week regular don't share a send time — not a one-size-fits-all 90 days.
Will it text my whole list at once?
No. Win-back targets only the clients who've actually lapsed, with a message written for that moment — the opposite of a blast.
Do I have to write the message?
No. The AI writes it in your voice; you edit if you like, then turn the playbook on. After that it sends to whoever lapses — you don't approve Maya and Diana separately.
Can I include a comeback offer?
Yes — a discount, a free add-on, or nothing at all. You decide when you set the playbook up.

Start free

Let AI proactively secure your next booking via text

Describe your shop once. AI drafts the marketing texts.

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14-day free trial · Every send stays compliant